Stitched From The Heart Creations Embroidery
frequently asked questions

Most frequently asked questions by our customers with the answer that we provided

Question: What is Stitched From the Heart Creations?

Answer: Stitched From the Heart Creations is a company specializing in machine embroidered items, which offers a range of products such as Towels, Blankets, Aprons, Placemats, Shirts and other items which have embroidered images, quotes, sayings, and/or lettering.

Question: How can I place an order?

Answer: Placing an order is easy! Simply browse our online store, select the items you’d like to purchase, and add them to your cart. Once you’re ready, proceed to the checkout page, provide the necessary information, and complete the payment. We’ll take care of the rest and ensure your order is shipped to you promptly.

Question: Can I request a custom design or personalized item?

Answer: Absolutely! We love creating custom designs and personalized items. If you have a specific idea in mind, feel free to reach out to us through our contact page or use our custom embroidery request form, and we’ll be happy to discuss your requirements and create something unique just for you.

frequently asked questions - faq

Question: How long does it take to receive my order?

Answer: Our processing time typically ranges from 1 to 3 business days. Once your order is shipped, the delivery time will depend on your location and the shipping carrier (which is USPS).

Question: What payment methods do you accept?

Answer: We accept several payment methods, including major credit cards Visa, MastercardĀ®, American Express, Discover. All payments are processed via PayPal, for security and to ensure the safety of your personal information.

Question: Do you offer international shipping?

Answer: No, at the current time we are restricting shipments to the United States only. If you are outside of the United States and wish to purchase items from us, please contact us through our online form first so that we can discuss what you are looking, payment and shipping options.

Question: What is your return policy?

Answer: If you receive a defective or damaged product, you must notify us within 48 hours of receiving the product. We will not accept any returns after this period. Please read our Policies, Terms and Conditions for more information on our return policy.

Question: Are the products machine washable?

Answer: Many of our products are machine washable, but we recommend checking the care instructions located on our website and use your own judgement as to which way you wish to care for the products. Some items may require special care, such as hand washing or spot cleaning.

Question: How can I contact customer support?

Answer: If you have any questions, concerns, or need assistance with your order, you can reach our customer support team through the contact form on our website and we’ll respond as quickly as possible.

Question: Can I track my order?

Answer: Yes, you can track your order – once your order is shipped, you should be provided with a tracking number (sent from Paypal) via email. You can use this tracking number to monitor the progress of your package on the shipping carrier’s website.

Question: What if an item I want is out of stock?

Answer: If an item you’re interested in is currently out of stock, please reach out to us and let us know. We’ll do our best to provide you with an estimated restocking date or suggest alternative options that may meet your needs.

Question: Can I combine multiple items for lower shipping?

Answer: Yes, we will do our best to combine multiple items into a single shipping parcel, albeit there are limitations as to how many products can be placed into the packaging that we use.

Question: Are the colors of the products accurate in the photos?

Answer: We make every effort to accurately represent the colors of our products in the photos. We also provide the fabric color(s) in the description of the item; However, please note that colors may appear slightly different due to variations in lighting and individual screen settings. If you have any specific color-related questions, feel free to contact us for more information.

Question: What if my question is not frequently asked?

If you have a question that is not answered on this page, please don’t hesitate use the online form on our Contact page, to get in touch with us.  If we start seeing the same questions repetitively, then we will add them to the FAQ.

Customer Care

“All Products Are Crafted With Love Using Only New Materials”

14975 Braddock Rd
Jacksonville, FL 32219
(904) 990-3251
Stitched From The Heart Creations Products Embroidered From The Heart
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